Child Protection & Safeguarding Statement

Makeful believes that every young person deserves to learn in a safe, supportive, and joyful environment. The safety and wellbeing of students in our programs is our highest priority — above program logistics, above schedules, above everything else.

We recognise that we have a duty of care to the young people who participate in our programs, and that this duty extends to the digital spaces in which we operate as well as the physical. We take this responsibility seriously and hold all adults involved in Makeful programs — our own instructors, trained school staff, and school guardians — to a high standard of conduct.

This statement applies to all Makeful program formats: Teacher Professional Development, Summer Camp programs, Full-Year Enrichment programs, and any future program offerings involving students under 18.

Summer Camp & Short-Term Programs

Makeful does not send instructors to schools. For Summer Camp and short-term programs, Makeful trains the school's own designated staff to deliver the program on-site. This means that all in-person contact with students is managed by the school's own staff, operating under the school's own safeguarding policies and procedures.

Makeful's role in these programs is to train, support, and supply — not to be physically present with students.

Full-Year Enrichment Program

The Full-Year Enrichment Program is delivered online by Makeful-qualified instructors. Students attend live sessions via video call from their school premises. A school-designated guardian — a member of school staff with appropriate safeguarding clearance — must be present in the video call for the full duration of every session.

Makeful instructors facilitate learning; the school guardian is responsible for in-person supervision of students throughout.

Makeful operates a zero-tolerance policy on unsupervised communication between our instructors and minor students. The following rules apply without exception, in all circumstances.

All Makeful instructors who work with minor students in online programs are required to meet the following standards before working with students:

• Completion of safeguarding training appropriate to working with young people in an online environment, including recognition of signs of abuse or distress and understanding of reporting obligations.
• Familiarity with and commitment to Makeful's communication rules — including the supervised-channels-only policy — before beginning any student-facing work.
• Understanding that any concern about a student's safety or welfare must be reported immediately to Makeful's designated safeguarding contact and to the school's designated safeguarding lead.
• Agreement to Makeful's Code of Conduct, which sets out expected professional behaviour in all interactions with students, parents, and school staff.

For teachers trained by Makeful to deliver Summer Camp or short-term programs, their school's own safeguarding requirements and clearances apply, in addition to the training Makeful provides on program delivery.

When a school partners with Makeful, it takes on the following safeguarding responsibilities:

• Designate a named guardian — a staff member with current DBS clearance (or local equivalent) — for all Full-Year Enrichment sessions. This guardian must be present for every session.
• For Summer Camp and short-term programs, ensure all staff trained by Makeful hold appropriate safeguarding clearances required by the school's own policies and local law.
• Follow the school's own safeguarding and child protection policies throughout all Makeful program activity.
• Inform Makeful prior to the program of any relevant safeguarding considerations or individual student needs that Makeful should be aware of.
• Ensure students access the Esmerise platform and video sessions in a supervised, school-managed environment — not from personal devices at home unsupervised.
• Act as the first point of contact for students or parents who have concerns about any aspect of the Makeful program, and escalate to Makeful and relevant authorities as appropriate.

If a concern arises during a session

If a Makeful instructor has a concern about a student's safety or welfare during a session, they will immediately inform the school guardian present in the session. The school guardian will follow the school's own safeguarding procedures from that point.

Where a concern is serious and immediate, and a school guardian is not available, Makeful will contact the school's designated safeguarding lead directly.

If you have a concern about a Makeful instructor

If a school, parent, or student has a concern about the conduct of a Makeful instructor, contact Makeful's designated safeguarding contact immediately:

• Email info@makeful.com — mark the subject line "SAFEGUARDING CONCERN" for immediate attention.
• Phone +420 735 820 576

All concerns will be taken seriously, investigated promptly, and handled in confidence. Makeful will cooperate fully with any investigation by the school, local authority, or statutory agency.

Escalation

Where a concern involves a risk of immediate harm to a child, always contact the relevant emergency services or local child protection authority first. Do not wait to contact Makeful — student safety comes first.

Makeful collects minimal student data — first name, age group, and email address for program access. For full-year programs, we also collect a home address for administrative purposes. Student email addresses are used only for enrollment and online class access. We never send students marketing or promotional communications.

All student data is handled in accordance with our full Privacy Policy. Schools that enroll students are responsible for obtaining appropriate parental or guardian consent for data processing before enrollment.

Safeguarding records — including any concerns raised or actions taken — are kept securely and separately from general program data, accessible only to Makeful's designated safeguarding contact and, where legally required, to relevant authorities.

This Safeguarding & Child Protection Statement is reviewed by Makeful annually, and updated immediately whenever our practices, program formats, or relevant legislation changes. The current version is always the one published on this page.

Last reviewed: January 2025.

Schools are welcome to use this statement in their own safeguarding records, procurement processes, or governance documentation. If you require a signed, dated version on Makeful letterhead, please contact us at info@makeful.com.